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The Autoretailing Franchised Dealer Conference is a major one- day conference developed in conjunction with the National Franchised Dealers Association. This event has been specifically designed with you in mind. Focussing on key issues that dealers are currently facing. June 10th 2010 Barceló Hinckley Island Hotel ?? ?? Sponsored by NEW CARS ?? ?? Manufacturers and dealer case study: working together for mutual benefit Paul Willcox, managing director, Nissan Motor GB ?? ?? Latest block exemption regulation update Miles Trower, senior associate, Osborne Clark ?? ?? How customer service is the cornerstone of a dealer group business: hear some tips from an AM100 dealer group Daksh Gupta, chief executive, Marshall Motor Group ?? ?? Keeping customers loyal; motivating and managing their aspirations Matt Brown, group marketing director, Essex Auto Group USED CARS ?? ?? Sales: the ever- changing landscape, today and tomorrow Adrian Rushmore, managing editor, Glass's Guide ?? ?? Internet marketing: build and manage a better website to increase traffic and maximise sales leads Tim Smith, commercial director, Gforces Web Management ?? ?? Impact of economic climate on consumer confidence: what stock to have and when ?? ?? Used Car Retailer: case study Karl White, managing director, Thame Service Station F ranchised Dealer Conference10 June 2010 Barceló Hinckley Island Hotel ?? A one- day dealer conference www. autoretailing. co. uk Key topics to include: For dealers looking for ideas and insight to help them lead their business past recession

By Mark Bulmer, CAP Black Book After last month's consolidation of cabriolets' average values you wouldn't have bet against seeing a rise in values this month. However, this month has seen this sector easily outperform most other sectors, including the 4x4 part of the market. One small dealer I visit from time to time has completely changed his stock profile in a matter of weeks. This is one of the reasons he is so successful - he is so quick at judging the market and responding accordingly. From a stock of around 50 vehicles I counted 11 cabriolets all prepared and on show. What I also noticed was most of the convertibles on sale were what I would describe as rag- tops and not the hard- top fold- away models. The vendor said he had been slowly collecting his Sector outperforms rest of the market as soft tops come into their own cabriolet stock over several months and has done this every winter for several years. I suppose that if you are not under the constraints of rigid stock ageing policies you can do this. The vendor also said he doesn't do quite the same thing with hard top cabriolets because overall these vehicles are always readily available as volumes always remain high. Some very large fleet operators have been holding back significant amounts of cabriolet stock and will start to introduce them to the market during April using large auction events. This could be seen as quite risky and, although I would expect the odd large sale of these vehicles to be a real success, it remains to be seen if this kind of a sale can be repeated several times over the spring and early summer when perhaps over- supply could meet typical British summer weather conditions. Looking at the sector report below you can see that conditions at the moment do look good for cabriolet sales. Black Book Apr 2010 - avg value movements 1 yr/ 10k 3 yr/ 60k 5 yr/ 80k City car 0.9% 0.7% 0.1% Supermini 1.4% 0.9% - 0.1% Lower medium 0.1% 0.6% 0.5% Upper medium 1.1% 1.1% 0.1% Small executive 0.1% 0.1% - 0.1% Executive 0.3% 0.2% - 0.2% MPV 0.2% 0.2% - 0.8% Mini MPV - 0.1% 0.2% - 0.3% 4x4 1.5% 1.5% 1.5% Convertible 1.6% 2.6% 2.1% Coupé cabriolet 2.0% 2.5% 1.7% Overall avg book movement 0.6% 0.7% 0.2% Overall book movement ( 1 - 7 yrs)* 0.4% * 1- 7 years is based on several mileages per plate y Cabriolet values surge Used car analysis For daily automotive news visit www. am- online. com/ news More CAP analysis Click here