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New car marketNewsDealerprofileNew carnewsUsed carRecruitmentanalysisNews digestShowroomfootprint today than it ever had, with stronger, adaptable teams and more depth - robust foundations for build-ing upon. It also has greater levels of management information, and more focus on customer data and engagement. Creating a local business feel"We can double, maybe triple our profitability with what we've got," he said. Pendragon may be huge by dealer group standards, but Finn knows the business ultimately comes down to every single customer-facing person. Despite the processes, frameworks and systems, they're the person with the answers when dealing with the customer, not him. So the aim is to create a local busi-ness feel with a team that is enthused about its opera-tion, with brand, divisional and central support. Staff are encouraged to engage with their customers and local communities. Every year Pendragon holds its 'Top Gun' awards to recognise and reward its highest achievers.He said even a business the size of Pendragon has not helped to change the industry in the last decade. The biggest thing that has changed it is the internet. "I can't think of a single business, or a single person potentially who isn't affected by it. Even people who haven't got any internet access, who've never used a computer are being affected by it. I mean it's huge, absolutely huge in everything."Given the pace at which the industry will have to run to keep pace, Finn could well be proved right in five years time.To find out more about AMi Click hereSource AMi

New car marketNewsDealerprofileNew carnewsUsed carRecruitmentanalysisNewsdigestShowroom Continues overAM Digest News round-upDealer newsVW site for Eastern WesternEastern Western Motor Group will add a Volkswagen dealership to its portfolio after securing a £1.75 million property deal on the outskirts of Edinburgh. The group will build a new two-storey dealership and workshop at the Newbridge site. It will also feature a used car and valet facility on the same site.Source AM Jan 27Read more....Co-op wins Land Rover prizesFarnell Land Rover in Bradford has taken the top award at the annual Land Rover dealer conference and awards ceremony. The Kings Road dealership - part of The Co-operative Motor Group - beat more than 130 approved Land Rover dealerships across the UK to be awarded 'Dealer of the Year'. The group's Leeds dealership also won Service Centre of the Year.Source AM Jan 27Read more....Woking dealer expandsWest End Garage has opened its new multi- franchise Kia, Perodua and Proton showroom in Woking. The family-owned business invested more than £500,000 to remodel facilities which now includes a seven-car Kia showroom.Source AM Jan 27Read more....Ashbourne Vauxhall closesReeve (Derby), which trades as Pentagon, is to close its Vauxhall dealership in Ashbourne, Derbyshire, which has traded since 1998. The move coincides with the site's end of lease and the dealer group's investments elsewhere. Pentagon has just opened its second dealership with Nissan, and alongside main partner Vauxhall also represents Peugeot, Seat and Citroën.Source AM Jan 26Read more....Vindis's second Bentley business Vindis Group has opened its second showroom with Bentley at a new site in Cambridge. The opening event was attended by more than 200 people and welcomed senior executives from Bentley's headquarters, as well as motoring enthusiasts and potential customers from across the region.Source AM Jan 24Read more....Maidenhead dealer adds SuzukiLittlewick Green Motor Group has added the Suzuki franchise at its Bath Road site in Maidenhead. Maidenhead Suzuki will move to a purpose-built showroom opposite the current Littlewick Green site in 2013.Source AM Jan 24Read more....Renault closures by BenfieldBenfield Motor Group has terminated two Renault dealerships in Morpeth, Northumberland, and Gateshead, Tyne and Wear. The closures, which follow Renault UK's decision in December to re-organise its franchised network in line with its reduced market share, will halve Benfield's