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May 2010Conference+ Meetings World www. c- mw. net3 CONTENTS PUBLISHER Mark Brewster mbrewster@ mashmedia. net PRODUCTION MANAGER Zoe Dyck zdyck@ mashmedia. net PRODUCTION ASSISTANT James Coome Printed by Gemini Mash Media Group Ltd Faraday House 39 Thornton Road Wimbledon London SW19 4NQ United Kingdom Tel: + 44 ( 0) 20 8971 8282 Fax: + 44 ( 0) 20 8971 8283 E- mail: info@ mashmedia. net Website: www. mashmedia. net ISNN 1747- 0463 © Copyright Conference + Meetings World All material published in Conference + Meetings World is copyright and remains the property of the publishers. No material may be reproduced without the written permission of the publishers. The publishers do not necessarily agree with the views expressed by contributors, nor do they accept any responsibility for any errors or interpretation in the subject matter of this publication. No part of this publication may be copied or reproduced, stored in a retrieval system, or be transmitted in any form by any means electronic, mechanical, photocopying, recording or otherwise without the prior permission of the publishers. CONTACTS News Meeting planners rise from the volcanic ash; ExpoForum buys into Lenexpo and Gornall leaves Reed. 05 Qatar Mike Trudeau takes a walk under the sidra tree to check progress on Doha's delegate dreams. 13 ' A silver lining on the volcanic clouds is the increased use of technology to keep conference connections open' GIBTM CMWtakes the latest meetings temperature in the Gulf and reports from the annual Reed show, GIBTM. 09 Grass Roots Europe's majority report. Global agency Grass Roots identifies meetings trends. 28 AIPC Ten quality commandments from AIPC president Edgar Hirt. 14 IMEX preview Ray Bloom runs through the Messe Frankfurt menu for the 2010 show. 17 Meetings Africa Sarah O'Donnell reports on the World Cup fever coming from Jo'burg's Meetings Africa. 23 African Wildlife CMWgets in among the hosted buyers as they swing into South Africa. 34 CONTENTS Rising from the ashes At time of writing, Europe had reopened its airports following a week of chaos caused by Iceland's erupting volcano and, possibly, exacerbated by the odd politicin or two. Many agency tales reached us of logistical creativity and determination that the show must go on. But, undoubtedly, the international meetings industry took a big hit, with delegates and suppliers stranded all across the globe. A silver lining on the volcanic clouds is the fact that increased use of meetings technology kept many conference connections open. Our politicians also hopefully received a lesson on the value of meetings to local economies. Lest this leader become too Eurocentric, let us acknowledge that political upheaval, such as the continuing demonstrations in Bangkok, can have a destructive power to keep away delegates equal to Mother Earth when riled. Given that slick and imaginative organisation is integral to our business, we can be proud there are few professionals in other sectors able to find such quick, working solutions in a crisis to rival our meeting planners. Do send us your own experiences of crisis management during either of these episodes or, indeed, from other situations that have called for radical solutions. Alternatively, drop by the CMWstand at IMEX this month and share your success/ misery face to face. Paul Colston. MANAGING EDITOR Paul Colston pcolston@ mashmedia. net DEPUTY EDITOR Vikki Carley vcarley@ mashmedia. net ADVERTISING MANAGER Andrew French afrench@ mashmedia. net

4www. c- mw. net Conference+ Meetings WorldMay 2010 NEWS Sydney Olympic treble AUSTRALIA - The Australian Event Awards are to be held at the Sydney Olympic Park for the next three years. The NSW Government's Sydney Olympic Park Authority ( SOPA) won the bid to host organisers, venues, contractors and suppliers from across the country in Sydney in October. Cape Town ICC first SOUTH AFRICA - The Cape Town International Convention Centre ( CTICC) claims to be the first convention centre in the world to offer online bookings. New COO Joey Pather says CTICC identified a niche in the industry market for an event booking system. " At present, there are no other convention centres in the world that have this service offering," he claims. MCImeets in Liverpool UK - Global event management company MCI has held its board meeting in the UK for the first time, at ACC Liverpool. The two- day event drew decision- makers from MCI's global offices. Liverpool hosts the AIPC annual conference in July and has risen to 86th position in the International Congress and Convention Association city rankings. UK associations join forces for Summer UK - ICCA's UK & Ireland chapter is to collaborate with two fellow industry associations for the first time in staging the Summer Debate. The Meetings Industry Association and the Association of British PCOs will stage the event, 15- 16 July at the ICC Excel London. News in brief... EUROPE- Officials at the IMF and European Central Bank were among those having to cancel major conferences due to the shutdown of European airports, as Iceland's erupting volcano caused havoc for travellers and event organisers alike last month. At time of writing airports were reopening, but the meetings industry worldwide has taken a big hit as transport disruption for delegates hit events. MPI UK Chapter past president and MD of Clarity Event Insurance, Paul Cook said: " The volcanic ash disruption will have the same paralysing effect on meetings and events as did swine flu and SARS. When people are restricted from being able to move, the events industry is hit hardest." Cook himself was unable to attend MPI meetings in Copenhagen and MPI's Poland Club event was one of many industry events hit by airport closures. Some speakers of events that went ahead went down the video conferencing route. The silver, environmental cloud in the volcano ash seems to be the renewed interest in conference technology. ICCA CEO, Martin Sirk, described the situation as " totally unprecedented". " It must," said Sirk, " be harming our members not just across Europe, but also in other regions of the world, where European delegates and speakers planned to attend events." Sirk acknowledged the paramount nature of safety concerns and said caution was " understandable, but ultimately some solutions have to be found, and quickly". ICCA subsequently contacted members with a brief survey to find out to what extent the international association community had been affected by the volcanic ash disruption. " Certainly there is no doubt that this is going to accelerate the installation of video conferencing equipment by companies for their smaller meetings, but I can't see that there are any realistic alternatives to medium and large- scale meetings," Sirk added. IMEX was not panicking, but must be among those checking their insurance policies carefully. CEO Carina Bauer told CMW: " It goes without saying that the effects of the eruption in Iceland and subsequent grounding of Europe has affected the meetings and incentive travel industry as much, if not more so than many other sectors. In terms of IMEX 2010, there have been no effects as yet since the show is still weeks away and we very much expect the situation to be more stable by the end of May." Global event management agency Zibrant said its crisis management training helped its teams across Europe work effectively to get stranded delegates home. One group holding an event in Freiburg, were brought back to the UK by train from Basel through Strasbourg and Paris where Zibrant's venue sourcing team had held rooms. The delegates were collected by coach the next morning, which also picked up seven additional clients needing to get back to the UK. Crisis management to the fore as meetings turn to ash Meetings professionals rise from the volcanic ashes