St. Ermin's Hotel 2 Caxton Street London SW1H OQW www.sterminshotel.co.ukjust five minutes walk from Westminster's major conference centresan attractive attrition and cancellation policya personal check-in area that will make guests feel at home the moment they arrive a collection of delegate activities to surprise even the most jaded palettethe knowledge and the experience to arrange off-site dinners, transfers and excursionsattentive and multilingual staff are on hand twenty four hours a dayScan the QR code or visit www.sterminshotel.co.uk/congress for more information about St. Ermin's' congress packages. If you would like to discuss your own requirements please call Tom Walsh on: +44 (0)20 7227 4816 or email TWalsh@sterminshotel.co.ukPRIME LOCATION FLEXIBILITY HOSPITALITY INSPIRATION INSIGHT SUPPORT DISTINCTLY LONDONYOUR DEDICATED CONGRESS HOTEL ST. ERMIN'S TICKS ALL THE RIGHT BOXES FOR YOUR CONGRESS NEEDS:
May 2012 . www.conference-news.co.uk . 39 VENUE FINDERSimon Gray, Sales Director of Chooseyourvenue.com: We are essentially a venue fi nding directory site for both corporate and personal site users to search for venues and events of all types both in the UK and internationally. Our service is direct to client, so all enquiries sent from the searcher are received direct by the client rather than through a preferred supplier pool or passed to agents. This means the client or subscriber of our sites has instant contact and has control where the enquiry or RFP is sent, thus improving the booking effi ciency and service received.Where we are unique as a venue fi nding service is, rather than rely on a single web resource to service a site user's requirements, (which in many cases can be as diverse as a private party booking, conference room hire, to a teambuilding day at a race circuit or booking the annual Christmas party) we have a portfolio of four individual sites to search from.As competition between venues in a subdued market is rife, having a simple search facility for site users that will fi nd them the right venue and the right contact to deal with said enquiry all helps in ultimately ensuring the booking is converted.Martin Thorley, Marketing Manager at Findmeaconference.com: We are a dedicated venue fi nding agency that sources and books venues and accommodation through our sister company Findmeahotelroom.com for the business and leisure market. Enquiries reach the reservations department via the Swebsite, by telephone to the call centre, Airplus virtual credit card and bill-back.Although clients' budgets have decreased with the recent economic pressures, the number of enquiries has not. Lead times have also noticeably shortened between the initial enquiry to the date of the event. Therefore, to assist with ensuring a quick turnaround we have undergone a complete redevelopment of the online booking portal, enabling clients to cater their search and forward enquiries direct via the website. A client can limit results by highlighting specifi c categories and settings, such as layout, venue style and location, but can also search according to budget. This has not only lead to cost saving benefi ts but has also improved time management for clients, reducing the time spent on searching for venues.Warini Munshi, International Business Development Director at Hotels.info: Hotel.info is a hotel reservation service for business and leisure customers with more than 210,000 hotels available around the world. Customers booking via our site achieve signifi cantly better prices in comparison with other booking channels. In addition, hotel.info shows all available room prices for each venue fi nderhotel, so that price and hotel facilities, but also on the more than 1.5m hotel evaluations and ratings submitted by previous hotel guests. Compared with existing rating portals, hotel.info customers can rely on 100 per cent genuine hotel ratings, since only Finding the rightby email and even through social media networks such as Twitter and Facebook.We also offer a free of charge account management service for clients booking on a regular/volume basis, which includes review meetings, management reporting and various payment solutions such as the customer can always select the cheapest or most suitable room price. All bookings via hotel.info are transferred directly to the respective hotel's own reservation system for instant confi rmation.Business customers seeking hotel rooms can base their decisions to book a room not only on the core information such as room Finding the right venue to suit the very specifi c needs of a meeting or event can be a tricky business. Sarah O'Donnell asks a selection of those in the know how they make their choicePLANNER VIEWPOINT: Laraine Taylor, Event Marketing Manager, at RM Education: We have built a fantastic working relationship with our venue finder. They take the time to understand their clients and the events they are delivering. They will constantly review and improve what they do, and challenge our ideas, suggesting ways we can improve. They feel ownership of our customers, we are working together to deliver our events. With the venue finder also managing all the invoicing relating to our events, it saves me from endless negotiation and communication with hotels.