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48 of price or all-in-one packages, where certain parts of the product mix are thrown in for free, but quality can often be sacrifi ced compared to the smaller providers that tend to specialise in particular products. For example, Showplans aims to actually increase the income of organisers by incorporating dynamic sponsorship and revenue-generation models into their products or providing high-quality fl oorplans that increase sellable space signifi cantly compared to those provided by larger, one-stop-shop suppliers who throw in a quickly knocked together version as a free add-on to their more lucrative core services. Additionally, the cost of spending a little extra will be more than reciprocated thanks to the added long-term value brought in by a higher quality offering and more dedicated and individualised customer service a small outfi t can provide. This results in an improvement in the relationship with clients and subsequent retention rates. Things may seem rosy now, but perhaps in the longer term, organisers will see the detrimental effects of allowing larger suppliers to call the shots. - Adam Jones is MD of Showplans.The benefi ts to event organisers of using larger, more established service providers are clear: Lower prices, a well-known and reliable name and a one-stop shop for services. But are we shooting ourselves in the foot by ignoring the many smaller independent companies competing for patronage?As in all industries, intense competition between event service providers means smaller suppliers must be constantly at the cutting-edge of innovation just to survive. As a result, most of the pioneering developments are brought by them. However, if these smaller players are squeezed out of the market by larger companies offering lower prices or more economical packages with which they are unable to compete, the inventive solutions brought by small companies will cease to enter the arena, stifl ing innovation and damaging the industry. If this scenario occurs, we will be stuck with a stagnant level of service from a smaller number of suppliers year-on-year, and as well as the variety we now enjoy, those competitive prices we presently take for granted will quickly disappear as the big boys gain a choke hold on the market - a 'Tesco-isation' of the event industry, if you like.We may currently be getting a better overall deal from larger suppliers in READER RESPONSEYOUR SAYA plea to stop the big suppliers running the show and renewed efforts to drive sustainability across the events industry top the letters' listTHE DAVID VERSUS GOLIATH BATTLEONLINE SAY-SOBe professional in business, never childlike or reactionary. Remember: It's business.Sean RobertsReally interesting to see how other companies are developing their BS8901; EC&O Venues addressing impacts of travel for example.SmartAV hireKeep your key words on the RIGHT hand side of your display. People tend to look at booths right to left.Darcie KingObviously digital is key to extending visitor contact. How many organisers have increased revenues or have an R&D budget for online?Melissa OoiGosh, wouldn't it be enlightened of the events industry to recognise older workers for once with A lists.Mike Bell DesignerLoving the Natural and Organic Products Show. We're meeting loads of interesting people yesterday and today.Max von BergHad a lovely visit to the new facilities at The Norfolk Showground today - thanks for a great tour.Jill WatkinsonExcel London will soon be connected to the O2 by the Emirates Air-Line cable car. We look forward to the opening.Excel London2.5hrs till breakdown - is it too early to start whistling the Final Countdown? Emma DengateTwitter postsFollowing the fi rst cross-association sustainability working group, it is really encouraging to see growing industry awareness that BS8901/ISO20121 are, beneath the jargon, basically the same risk management framework as the more familiar ISO14001 and 9001 standards and the HSE's HSG65.Organisations are starting to realise they already have many processes in place that meet BS8901 criteria. To be compliant isn't as big a jump as many might think. Linked to this is the fact that using a single 'integrated' management system to control sustainability, safety, health and quality issues and impacts holistically, generally achieves deeper cultural change and performance improvement.ESSA, AEO and AEV members now have access to free guidance on these systems and I personally hope the approach will become industry standard.- Lee Holloway, TechIOSH MIOM, is technical adviser to ESSA/AEV/AEO.SUSTAINABILITY AWARENESS ON THE now on 01517 833 338 for great dealsCreate additional revenue streams with i-Mac internet cafe's Specialists in speaker preview rooms and speaker managementonsite IT equipment & support for organisers / IT & AV hire for exhibitionsGreat package deals for audio visual support for theatres and breakout rooms