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11:0012:0013:0014:0015:00Monday 24th Januaryget Some free Legal Advice An interview with Alex PolizziBusiness MentorsBuilding & Developing a new hotelThe future of our IndustryNatalie Thomson, Richard Miller and Simon Bates from Harvey Ingram LLP present need-to-know issues and give free advice. Channel Five's Hotel Inspector lifts the lid on the show and explains what makes a good hotel and how to create one. Panel discussion followed by a unique opportunity to book a private appointment at the show with the Mentor of your choice. See below.Legend of the London restaurant scene Trevor Gulliver talks us through the process of creating his new 'icon', the St John Hotel. Ufi Ibrahim, new Chief Executive of the British Hospitality Association shares her thoughts on improving profitability, new jobs and government support. Tuesday 25th January20/20 SustainabilityMeet the designers behind Citizen MBusiness MentorsThe A-Z of good PRTricks of the design tradeTwenty ways to reduce costs and negative impacts to the environment for under £20 by Rebecca Hawkins of CESHI Ltd.John Whiles and James Dilley of Jestico & Whiles speak about the design of Citizen M - European Hotel of the Year. Plus a glimpse inside the new 'W' Hotel in London. Panel discussion followed by unique opportunity to book a private appointment at the show with the Mentor of your choice. See below.Maureen Mills of Network London, Nigel Massey of The Massey Partnership and Sarah Turner of Sleeping Lion discuss how essential PR has been during the economic downturn, as well as how best to stand out from the crowd.Rupert Martineau of Fox Linton Associates will provide a visual presentation of Coworth Park, one of the most the most environmentally-sound large hotel projects in the UK to date.Wednesday 26th JanuaryBetter Business Creating the Perfect BarBusiness MentorsSuccess StoriesIntroduced by Jason Freezer of VisitEngland, this panel discussion looks at the best free tools available to improve hospitality business performance. Panellists include Andrew Cole of Ramada Hotels. Gorgeous Group have created successful bar concepts across the globe. Founder Robbie Bargh provides tips and advice on how to maximise spend over the bar.Panel discussion followed by unique opportunity to book a private appointment at the show with the Mentor of your choice. See below.Three young entrepreneurs have opened new restaurants in the midst of the economic downturn. A panel discussion with chef Silvena Rowe and young restaurant entrepreneur Shamil Thakrar.Silvena RoweAlex PolizziThe Business Seminars will be hosted by well-known figures from the hospitality, leisure and culinary worlds including Alex Polizzi, Channel Five's Hotel Inspector and proprietor of Hotel Endsleigh who will discuss how to create a successful hotel;R obbie Bargh, world-renowned bar consultant and owner of Gorgeous Group, will provide his expertise on creating the perfect bar andS ilvena Rowe, celebrity chef and executive chef for the Baltic Restaurant Group ,plus Shamil Thakrar, co-founder of self-styled Bombay café, Dishoom, will team up to discuss their industry success stories .A series of free business seminars will be feature leading industry experts sharing their personal experiences and advice on being successful, stag edduring the three days of the show. These aim to give you the tools to succeed in an increasingly challenging market place and will cover a range ofissues including developing a new hotel, sustainability, legal guidance, tricks of the design trade, public relations and better business advice.Shamil ThakrarUfi IbrahimTrevor gulliverAffordable, quality catering thermometers Stand 775NEW Cold Storage Temperature Kitfridges, freezers, cold stores and cabinetsDigital ThermometerFood Simulator ProbePlug-to-plug connection leadTemperature Log BookSpecial Offer3 Cabinet Kit £1655 Cabinet Kit £19510 Cabinet Kit £295NEW Bluetooth Barcode ThermometerScan, store and download 1,000readings to PC, PDA, mobile phoneOnly £37501903 Electronics 1.2pg_TM Electronics 1.2pg 08/12/2010 13:0 Several award-winning operators - including restaurateur Andreas Antona, who runs Simpsons in Birmingham, Michael Magrane, GM at the Midland Hotel in Manchester, Steve La Bouchardiere of leading design consultancy designLSM , Paul Askew who runs Liverpool's Hope Hotel and the man behind multi-award winning C2 pub group Matt Jackson - will be among a panel of experts giving their time for free, providing you with essential advice in one-to-one sessions, bookable when you get to the show. Join them each day at 13.00 on the Business Seminar stage to hear about their business successes and career challenges. Each day a hosted panel session will be followed by the bookable one-to-one's, where you can make an appointment to pick the brains of your chosen mentor on your current challenge or dilemma. Sessions start at 13.00.Check for the full schedule and book your session with the Mentor of your choice when you get to the show.As the effects of recession continue to bite, the Hospitality Show will be doing its bit to help. Leadin gBusiness Mentors from the worlds of catering, hospitality and design are lined up for what promises tobe a stimulating series of interactive sessions all developed to provide real and practical advice.Andreas Antona, Chef Patron, Simpsons Birmingham MondayRestaurateur Andreas Antona built his reputation at the original Simpsons in Kenilworth, where he won a coveted Michelin star and was recognised as one of Britain's finest chefs. Having previously worked at the Ritz and the Dorchester in London, Andreas now runs what was recently voted 'Best Restaurant in Birmingham' and also finds time for work in his capacity as Governor of The Birmingham College of Food, Tourism and Creative Studies.Paul Askew, Executive Chef, London Carriage Works WednesdayDescribed as a "genial genius destined for the heights of Michelin" by The Times, Paul Askew has built London Carriage Works, where he is Executive Chef, into one of Liverpool's best restaurants. Key to its success is his insistence on high quality, seasonal and locally sourced products. Along with his second role as F&B director of the adjoining Hope Street Hotel, Paul also has a strong commitment to training and education, work as both NVQ Assessor and AAA national board member & examiner.John Benson-Smith, Consultant Executive Chef, Manchester City fC MondayJohn Benson-Smith is Consultant Executive Chef to Manchester City Football Club, whose stadium now has a highly successfu lcatering/dining and event programme. As one of Loyd Grossman's UK leading chefs involved in the on-going fight to improve food in the NHS John was chosen by Tony Blair as one of only six leading chefs on the Better Hospital Food Initiative and he continues topioneer and implement successful change within larger organizations working with stadiums, prisons, hospitals and train companies.Daniel galmiche, Executive Head Chef, The Vineyard at Stockcross MondayDaniel's career has taken him all over the world. Having worked at Le Gavroche under the tutelage of Michel Roux. Daniel has he ldresponsible posts in Portugal, Singapore and Scotland (awarded Master Chef of the Year in Scotland gaining a Michelin Star). He als oachieved the prestigious award of a Michelin Star at Harvey's in Bristol, where he was Chef/Manager, he maintained the coveted Michel inStar at L'Ortolan near Reading, and also regained a Michelin Star at the magnificent Cliveden House in Berkshire.Matt Jackson, founder of C2 group & Managing Director of the Lancaster Brewery TuesdayMatt Jackson is the founder of the C2 group which operates Lancaster Brewery and four award-winning hotels and pubs in and around Morecambe Bay, Lancashire. The company's outlets have been honoured many times for the quality of their offering by national, regional and industry bodies. Jackson, who has worked in the industry since 1994, was also named 'Best Individual' at the Morning Advertiser's 150 club awards for the country's top multiple-managed operators. Free business seminars to inspire your successAdvertorialFeatureDespite the challenging economic conditions hotel technology continues to evolve at a rapid pace. Hotel IT professionals are demanding that their technology not only solves business problems, but delivers real business value, and at the same time they are looking to benefit from converging and integrating multiple technologies. Marc Budie, technology director at Quadriga explains the driving forces behind these changes and how the company is working with hotels to meet these needs.Connectivity, integration and IPTV The need for hotels to provide a robust and reliable internet connection for both guests and walk-in customers is critical, especially as it is a key determinant of guest satisfaction. With an ever-increasing demand for bandwidth hotels need a flexible internet service. Our investment in this area has resulted in a flexible solution that includes tiered bandwidth services, enabling hoteliers to provide differentiated internet access based on different bandwidth speeds and time, with commercial viability as well as the ability to support multiple hardware vendors. The convergence of services over a single network is a growing requirement as hotels seek to run multiple services and applications over one network to .drive business efficiency, by optimising existing solutions and minimising costs. As the whole of Europe gradually moves to full digital TV, customers increasingly seek advice on how to navigate through the myriad of channel selections and encryption requirements - driven by the need to provide their guests with a home-from-home TV channel choice combined with a superb digital quality TV experience. At Quadriga we specialise in seamlessly integrating all of these technologies; internet, network requirements and IPTV, into our Sensiq and Genesis solutions. With over 120,000 guest rooms across Europe providing wired and Wifi solutions over coax and cat 5/6/7 networks, IPTV installed in multiple hotels across Europe and network consultancy and advice core to our offer, Quadriga responds consistently to hotels' evolving requirements in these areas. Specific competencies include: . Multiple network support including coax, cat 2/3/5/6/7 and fibre - and consultancy related to network convergence and optimisation. Supporting multiple network environments. Advising on network standards and security issues. Providing robust and flexible internet solutions to meet evolving connectivity requirements. Designing appropriate IPTV solutions to meet the needs of different guest profiles. Maintaining and supporting TV equipment guest communications Layered on top of this, Quadriga's guest communications platform, Sensiq, opens up valuable commercial opportunities for hotels, where a hotel can create its own unique information and entertainment portal. They can also use the TV to promote and drive sales of hotel facilities and services, drive additional business value through increased brand awareness and loyalty as well as drive down costs. Customers have access to a whole host of tools, such as dedicated prime spot menu options, promotional tickers, advertising pages and multimedia opportunities, to personalise the solution to reflect their individual needs.Quadriga, your trusted partner We work in partnership with our customers to provide a single solution from one source providing everything from network design, internet connectivity, IPTV and the provision of a fully customised guest communications solution via the TV and laptop. Throughout Quadriga's 25-year heritage, we have continued to deliver solutions that not only evolve with the rapidly changing technology needs of our hotel customers and their guests, but deliver real business value, offering new ways to generate revenues, reduce costs, promote brand values and drive guest satisfaction, providing the single answer to hotel and guest communications needs. Visit us in the Hostec section of Hospitality 2011 on stand 346 or visit our website www.quadriga.comRegister for your free tickets at the full daily programme at

CST's systems, expertise and innovation help caterers and hoteliers deliver their best quality service, delight their customers and guests and simultaneously improve eciency and protability.New for Hoteliers and Caterers in 2011:CST's stylish new DECT phone system, sets new standards of audio quality, reliability, toughness and safety. The 3100 handles and monitors all messaging and alarms, helps protect lone workers and, with its IP65 rating, withstands splash, dirt and grease. Its HD audio capability also provides the clearest possible voice communications.To see our latest innovative solutions and how they will bring benets to your business, visit our Stand 325 at HostecThe UK's No.1Leading supplier of on-site communications to hospitality industry Visit us at Hospitality, 24th-26th Jan 2011 Stand 325 in Hostec, NEC Birmingham Restaurants | Hotels | Pubs & Bars | Clubs Conference Centres | Health Spas | Leisure CentresCST Products and Solutions :. DECT/ IP DECT. Two-Way Radios. Genesis Messaging Software. Guest/Customer Paging Systems. Conference & Meeting Room Buttons. Paging SystemsQuote: Hostec2011t. 0800 389 5642 e. solutions@call-systems.comw. at Hospitality is the only dedicated UK hospitality technology event of 2011 and will showcase leading-edge technology to ensure your business is as efficient as possible.Hostec will present new developments in a range of areas including payment systems, revenue management software, and will also feature the latest in in-room entertainment.Over half the exhibitors are new to Hostec including TillyPad, the first Russian company to appear, which has a 60% share of its hospitality market and will be launching English POS and Stockcontrol software. Other new exhibitors to the show include Orbiss and ASP Systems.See the very latest products in our Technovation Showcase, a new platform at the show for technology start-ups. Elsewhere, members of the British Association of Hospitality Accountants can network in the BAHA Lounge.Hostec gives you the chance to attend a series of free Technology Seminars, sponsored by Micros, where you can discover how technology is impacting on the way business operates around the world today.Interactive restaurant company, Inamo, will present a 'Virtual Menus' Seminar outlining the rise of self-service ordering in restaurants on the first day of the show. The same day, sponsors Quadriga will outline the role of in-room technology and entertainment in a Seminar with the theme 'giving the customer what they want'. Other highlights of the Seminar programme include a session on Tuesday abou tInnovative Employee Engagement presented by Learn Purple followed by a presentation from Box Technologies on using technology to track loyal customers.11:0012:0013:0014:0015:00Monday 24thJanuaryBAHA sessionInnovative employee engagementClick here to orderManaging the Internet challengeCome and hear topical business technology briefings from BAHA.A practical look at employee engagement using technology with Mary Jane Brook of Learnpurple.A presentation from E-Table-Interactive on their revolutionary interactive ordering system being used bu inamo restaurants.Quadriga talk about giving the customer what they want with room technology and entertainment.Tuesday 25thJanuaryBAHA sessionA cappucino and a loyalty cardMobile makes the word go round2012 and TechnologyCome and hear topical business technology briefings from BAHA.Allegra Strategies host this panel session on managing loyalty data in the coffee outlet market. Stephan Minall of Wrapid & Moving Food on new generation mobile technology.Rupert Martineau of Fox Linton Associates will provide a visual presentation of Coworth Park, one of the most the most environmentally-sound large hotel projects in the UK to date.Wednesday 26thJanuaryIn-room technologyMaking comparisonsIntegrated Hotel SystemsBAHA SessionA case study by Swisscom on user technologies at Citizen M Glasgow.MyVoucherCodes lead this discussion on the emergence of the savvy customer.Victor Vesnaver of Par Springer-Miller Major introduces a new Hospitality Management Platform that allows hotels to respond to technology change and guest service expectations whilst saving costs.Come and hear topical business technology briefings from BAHA.Some fantastic new products will be on show to see and try at Hospitality 2011 For the full exhibitor list go to the latest in Tableware, look out for 'Hand Painted by Carmel' (stand 730): beautifully handpainted, bespoke tablecloths that simply wipe clean. Dubbed as 'functional art' for the hospitality industry, they cut out the cost and hassle of laundering. WMF (stand 830) will be showing its newly launched EPOS 1600 at Hospitality. It's a range of cutlery that is guaranteed to turn heads, get customers talking and make food stand out. Made from patented Cromargan® 18/10 stainless steel,it is corrosion resistant and dishwasher-safe and can also be silver-plated to hotel grade.Villeroy & Boch (stand 1030) showcases its new collections including Modern Grace, designed with the leading chef in mind for effortless culinary presentation.Your visitor badge also allows FREE entry to interiors 2011 - the UK's largest interiors trade event. Source the widest array of NEW interiors products from over 600 exhibitors - high-end to volume, traditional to modern - including furniture, lighting, flooring, surfaces, soft furnishing and accessories. Visit the Thinking Space feature and be inspired with FREE seminars from speakers including Naomi Cleaver, Tim Mutton from Blacksheep, Oliver Heath and many more. FOOD & DRINKINTERIORSIn the Food & Drink section, check out One Green Bottle by EcoPure Waters (stand 1249) - drinking water that is produced in-house, restoring revenue lost by the current trend for drinking tap water. Reusable bottles come in various sizes to suit restaurant, bar, bedroom and conference & banqueting areas. It comes complete with promotional merchandising and system installationpackage, and is designed with sustainabilitycredentials in mind.Technology SeminarsTechnology to improveyour business eff iciencyIn the Catering Equipment section - Equipline (Stand 550) will be showcasing the award winning Anti-GriddleT - a traditional cooktop with an amazing twist. Its -34°C surface temperature quickly freezes liquids - this innovation opens a new dimension in freezing sauces, purees, crèmes and foams. Solid or semi-frozen creations can be created with tantalising dual-textures, to create a surprising and unique experience .Hobart (Stand 760) is showing its start-of-the-art Pro and Plus Combination Ovens. These boast a host of environmentally friendly and energy saving features, in addition to some unique operational features which offer total flexibility to all kitchens. It is the only piece of equipment to receive a multi industry eco-design award for sustainability and industrial performance. The oven is built to be 91% recyclable, uses a 100% biodegradable cleaning product and includes an innovative humidity control, keeping steam production to a minimum. For the first time the CESA Innovation Zone showcases new products from a range of big name exhibitors, including:Blue Seal, Electrolux, E&R Moffat, Falcon & Williams, Gram, Manitowoc, Robot Coupe, Victor & WinterhalterEQUIPMENTExteriors & TablewareFor more information 0844 626 0136 Hotel Systems First class comfort for every hotel Market leader with more than 40 years of experience in the hotel industry More than 4.5 million miniBars installed worldwide Quality manufactured by Dometic in Europe All Dometic production sites certifi ed to ISO 9001 and ISO 14001See us on stand 469 at the Hospitality ShowminiBarssafeswine cellarsminiBars As always at this event, the latest industry technology will be showcased in Hostec at Hospitality. Inamo (Stand 433) will be showcasing its E-Table Interactive Ordering System. The launch of their second venture -'inamo St James', presents an entirely different interior design from the first inamo restaurant, focusing on distinctive natural elements such as back-lit, semi-precious stone and a Japanese garden with water feature. Convergence and Integration have been buzz words in the technology industry for some years now, but moving from hype to reality is not always easy. VisOitr biss (Stand 416) and witness the very latest Clarity system in action, combining IPTV, Movies-on-Demand, Music, High Speed Internet, and Telephony through a single network.pointOne (326), a leading supplier of EPoS technology will be launching its new 15" touch screen terminal at the show, where it will demonstrated on the stand. It is designed to provide greater clarity to users with larger buttons and a clearer screen consistent with pointOne's policy of developing user friendly, fast and reliable products, the new terminal will help hospitality operators to improve their bar throughput and reduce staff errors.TECHNOLOGYA sneak preview at some of the great new products showcased at Hospitality 2011