False Advice and Design Advice and Design Inspiring People, Customers and Channels We provide advice and help you design leadership, motivation and communication strategies. Our planning and implementation leverage best practice, proven principles, practical experience and world- class thinking. This enables you to translate business imperatives into action through people and their leadership. Our approach is to help leaders to consider the outcomes they are seeking and think through the objective of the planned intervention before designing a programme to deliver their requirements. Our Advisory Board and our network of associates are practitioners from customer facing organisations that understand and have first hand experience of the impact of successful programmes.