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22CALL CENTRE & CUSTOMER MANAGEMENT EXPO PREVIEWKey to FloorplanEntrance & RegistrationOrganisersOffi ceAccess to co-hosted event:Access to the Hosted Buyers LoungeKeynote TheatreSponsored by Delivered by the most motivational speakers, these inspiring keynotes contain a mix of revolutionary customer management techniques and insight addressing the most topical issues the industry is facing today.Call Centre Focus ConferenceSponsored by This year's prestigious paid-for conference provides the very latest information and advice on how your business can work smarter to deliver effective customer interactions.Four Dedicated Solutions TheatresSponsored by: If you want to be the fi rst to hear about the latest product unveilings, or would like to learn more about the range of products on display at the show, then head to the Solutions Theatres.Consultancy Clinic15-30 minute private consultation sessions providing free advice and answers to all your customer management and call centre challenges.Learning & Development ZoneThe L&D Zone allows visitors to discover the latest training and e-learning options available, ranging from workshops to accredited company courses, such as e-learning NVQs and BTECs.Incentives & Motivation AreaIt's amazing what incentives can do to increase morale and uplift your team's spirit. With a host of innovative and unique ideas, discover the right solution to motivate and retain your staff at his year's Incentive & Motivation Area.Networking BarSponsored by If you're looking to meet fellow industry practitioners and discuss ideas, then the Networking Bar is the place to catch up with existing acquaintances and make valuable new connections.Premier Club LoungeSponsored by The Premier Club Lounge is uniquely reserved for the most senior-level visitors, ensuring superior networking opportunities with key decision-makers, as well as providing the ideal setting for private meetings. Additional benefi ts include a complementary energising massage from Therapy Solutions.

CALL CENTRE & CUSTOMER MANAGEMENT EXPO PREVIEW23FLOORPLAN & EXHIBITOR LISTOver 200 leading suppliers of the latest customer contact and customer management solutions.Acorne .............................G40AI Applied ...........................C4Altitude Software ...............C15Aquira ..............................C19ASC Telecom ....................H10Aspect Software ..................B21Attensity ............................C14Aurix .................................F24Best4Systems .....................C10Britannic Technologies ........E34Business Systems ................F12Calcom Group ..................H22Call Centre Europe ............D32Call Centre Focus ..............D28CallScripter .......................G24Charities Management .......C28Clement Clarke Communications ................F32ContactBabel ......................G6Convergys ...........................B8Corporate Rewards .............E32Ctalk ..................................G8CTI Group ........................C25Customer Service Network ................D30Development Processes Group ...............H30Dial Sure ............................G3Eckoh ...............................G29Encoded ...........................H41Enghouse Interactive ...........B20Enjenta ...............................I14Enkata ................................C2Etuma ..............................G46Experience Kiosks ...............F30FiveLead ...........................D11Genesys Telecommunications ..........D20Goldcrest Solutions ..............F4GrassRootsProjectlink .........H50Human Capital Services .......I16I-Net Communications Group .....B13ICMI ................................D28Interactive Intelligence..........D9Invest Barbados ..................E36InVision Software ...............G44IP Integration ....................C21ISV Group ........................H36Jabra.................................F23KANA Software .................G26Kaplan IT Learning ............H34LogMeIn UK ......................C24Loquendo ..........................E38M800 ................................B25Mary Gober International ...H38Maxchoice-International .....H62Mindpearl .........................G11Motiv8 Software ................G32mplSystems .......................C17Mystery Shoppers .................F2Netcall Telecom ................C16NewVoiceMedia .................F14Nexidia..............................F36NICE Systems ....................C20NodeMax .........................H40Nuance Communications ...D21Oaisys ...............................B17Open Wave .......................F25OPEX Hosting ....................F12Outsource Magazine .........D22Parker Software ..................E44Pipkins ..............................G22Plantronics ........................C12Press Offi ce .......................C11Priam Software ...................B11Professional Outsourcing ...C32Professional Planning Forum ..................B24ProtoCall One ...................CC1Prysm Group .....................G34Red Box Recorders .............G20Red Letter Days..................H48RH BPO ............................D11Sage CRM Solutions ..........C18Sales Offi ce ......................G14Salesforce.com ...................E12SAP ..................................D12Semafone .........................G12Sennheiser (UK) .................D10ServiceTick ........................G18Shoretel .............................B18Siemens Enterprise Communications ...............G16Silver Lining Solutions ........CC2Sofi ca Group AD ...............G25South East Contact Centre Forum .....................B22Spark Response ..................B14Sword Ciboodle ................D18Syntec ..............................G28Synway ...............................C6TAH ...................................B16Therapy Solutions ..............G48USU AG .............................C8Verridian ...........................H24Vocall Mystery Shopping ......I15Vodafone UK ....................D26VoiceSage ..........................B10Volt Delta...........................B15WellKom Corporate Services ............G38XLScheduler .......................E42Hosted Buyers ProgrammeSponsored by If you are an individual or part of a buying group responsible for specifying, infl uencing or making budgetary decisions for the purchase requirements of forthcoming call centre and customer management projects over the next 18 months, then you could be eligible to attend as a Hosted Buyer (subject to approval and meeting the key criteria).The Top 50 SummitTogether with the Professional Planning Forum, the Top 50 Summit gives members the opportunity to meet face-to-face to network, share ideas, and discuss industry best practice.Exhibitor list correct at time of going to press