Increasecustomersatisfactionby30%IntroducingNAVIGATORNEWAll-in-oneperformancemanagement.Customerexperiencemeasuring.Performancemonitoring.AgentengagementtrackingReal-time,onlineandbenchmarked!TME:info@brightindex.co.uk|T:02082961944CustomerSatisfactionPerformanceEmployeeSatisfactionwww.brightindex.co.uk

CALL CENTRE & CUSTOMER MANAGEMENT EXPO PREVIEW33RUNNING ALONGSIDEeCommerce Expo is taking place next door to Call Centre & Customer Management Expo - and your badge gives you free entry to both events.What is it?If your company sells online, this has a signifi cant impact on your customers' experience, and a trip to eCommerce Expo is essential! With solutions, free education and strategic level keynote sessions - the show covers every area of ecommerce. From digital & mobile marketing to ecommerce & mcommerce; payment & security to fulfi lment, delivery & retention, it has everything you need to ensure you're delivering ecommerce excellence on every level.Why should I attend?Free education sessions from - Google Mobile, Microsoft Ciao, Worldpay, PayPal, LinkedIn, eBay Advertising, Dixons Retail, Sitemakers, Symantec and many more.If that's not enough, there are more than 50 free conference sessions, 14 strategic keynote speakers from the biggest brands and 150 leading suppliers of the latest technology for selling online.This all means you'll certainly be busy ensuring your business delivers ecommerce excellence.What next?Your Call Centre & Customer Management badge provides you with free access to every feature at eCommerce Expo.Visit www.ecommerceexpo.co.uk for more information.