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34CALL CENTRE & CUSTOMER MANAGEMENT EXPO PREVIEWALSO TAKING PLACE NEXT DOOR... Care Show London is the largest display of care home products and services in the UK. This 2 day event, taking place in the National Hall Gallery is designed to provide education, products and services for those owning, or running any organisation responsible for the care of older people.This includes proprietors, directors and managers of care homes, nursing homes, domiciliary care agencies, sheltered accommodation, learning disability homes, local authorities, specialist care units and private hospitals.Show highlights include:. FREE seminars in the Keynote, Dementia Care and MyBusiness Theatre . A large selection of the care sector's fi nest products and service suppliers . Advice from top industry experts . New innovative ideas to help with the success of your business . And much much more.... Your badge for Call Centre & Customer Management Expo provides you with FREE entry to the Care Show! For further information on Care Show London please visit Workplace Management is taking place at London Olympia from 11-12 October 2011.Total Workplace Management is the premier meeting place in the South East for the FM profession to network, increase knowledge base and establish new business relationships. Produced in association with the British Institute of Facilities Management (BIFM), Total Workplace Management is set to showcase the latest in a wide range of products and services from across the FM sector.Total Workplace Management provides the opportunity for thousands of professionals to benefi t from signifi cant educational content, secure a solid understanding of the latest industry legislation and learn from an amazing line-up of industry experts.Your badge for Call Centre & Customer Management Expo provides you with FREE entry to the Total Workplace Management Show!For further information on Total Workplace Management 2011 and to register for your free visitor pass, please visit and follow us on Twitter @twm_expo for the latest information.Companies interested in exhibiting should contact Mark Rimmer on +44 (0)20 7921 8183 or email

We can show you the way If you are proud of your call centre and the level of service you deliver, there is a programme for you - dedicated to working with you to achieve your goals. Being a Top 50 member is about striving for excellence, being recognised as a service leader, showing confi dence in the performance of your people and call centre. Taking part in The Top 50 Call Centre & Customer Service programme will give you a clear understanding of how your service delivery rates both within your sector and among the best in the UK.Your comprehensive, personal report - based on the UK's biggest call centre mystery shopping exercise - will be an invaluable piece of research designed to help you build on your strengths and prioritise areas of improvement. If you are committed to delivering outstanding levels of service, then join the Top 50 programme and demonstrate to the people that matter - your board, your colleagues and your customers - that you not only talk the talk, you walk the walk.Be recognised, be benchmarked, be even better - be a part of The Top 50 Call Centres for Customer Service 2012.Guiding the way to customer service excellenceFor directions INITIATIVEOne benchmark for Aservice excellence.Visit