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2CALL CENTRE & CUSTOMER MANAGEMENT EXPO PREVIEWMORE THAN 200 EXHIBITORSThis year's Call Centre & Customer Management Expo is host to a wide range of suppliers. They will be showcasing the latest solutions and developments that will help you optimise your customer service. With such a comprehensive number of options, you can use this opportunity to evaluate, compare and earmark future potential investments. See pages 22-23 for the full exhibitor list and fl oor plan.INSPIRATIONAL KEYNOTE SPEAKERSDelivered by the most motivational speakers, these inspiring keynotes are available to all visitors, containing a mix of revolutionary customer management techniques and insight. Confi rmed so far are Nicola Millard from BT, Vanessa Clarke from Ernst & Young LLP and Joel Davis from Agency:2 who will be addressing the most topical issues the industry is facing today. See page 25 for timetables and further details.Sponsored byTHE CALL CENTRE FOCUS CONFERENCEThis year's prestigious Call Centre Focus Conference, provides the very latest information and advice on how your business can operate smarter to deliver effective customer contact solutions. With 24 insightful sessions, delegates will be given the opportunity to gain in-depth knowledge and advice from industry specialists, award winners and 'Top 50 Call Centres for Customer Service' members. See page 8 for full programme and further details.Sponsored byFOUR DEDICATED SOLUTIONS THEATRES The Solutions Theatres remain a key part of Call Centre & Customer Management Expo, and include the brand new Social Media Theatre, which along with the Call Centre Technology, Customer Management Technology and Call Centre & Customer Management Services Theatres, will complement and complete an already impressive line up. So for all your product needs, head to the Solutions Theatre on the show fl oor. Please visit page 26 for full programme.Sponsored byCONSULTANCY CLINICFor free personalised consultations, the Consultancy Clinic allows visitors to meet trained consultants and benefi t from a 15-30 minute private consultation session. This gives visitors an opportunity to go away with free advice and answers to their customer management and call centre challenges. To book an appointment please visit & DEVELOPMENT ZONEInvesting in career development can boost long-term rewards and improve motivation within your organisation. The Learning & Development Zone allows visitors to discover the latest training and e-learning options available, ranging from workshops to accredited company courses such as e-learning NVQs and BTECs. FeaturingWHAT'S GOING ON?Take a look at the exciting line up of features on offer in order to make sure your visit to Call Centre & Customer Management Expo is truly valuable...Please visit for more information and to plan your day

CALL CENTRE & CUSTOMER MANAGEMENT EXPO PREVIEW3INCENTIVES & MOTIVATION AREAFor a positive change on staff motivation and inspiration, head straight to the Incentives & Motivation Area. Here you will discover solutions that will not only transform workplace morale and performance, but help you retain your shining stars.FeaturingNETWORKING BARIf you're looking to meet fellow industry practitioners and discuss ideas, then the Networking Bar is the place to catch up with existing acquaintances and make valuable new connections.Sponsored byPREMIER CLUB LOUNGEThe Premier Club Lounge on the showfl oor is reserved exclusively for the most senior-level visitors, providing: . Superior networking opportunities. A place to hold private meetings. Complementary energising massage from Therapy Solutions within the Lounge. Plus complimentary refreshmentsSponsored byHOSTED BUYERS PROGRAMMEIf you are an individual or part of a buying group responsible for specifying, infl uencing or making budgetary decisions for the purchase requirements of forthcoming call centre and customer management projects, then you could be eligible to attend Call Centre & Customer Management Expo as a Hosted Buyer (subject to approval and meeting the key criteria).For more information or to apply please contact Bradley Hoyland on telephone 0207 234 8751 or email bradley.hoyland@ubm.comSponsored byCOOL CENTRE CHALLENGETake part in the MOTIV8 cool centre challenge and be in with the chance to win an Apple iPAD 2. There are several iPADS to be won by attendees over the two days so make sure you take part in the challenge today so as not to miss out.Find out more and take the Cool Centre Challenge at www.motiv8solutions.comBrought to you by FREE TRAINING FROM ICMIAll attendees will receive a free online training programme by Brad Cleveland on the 'Principles of Effective Contact Centre Management' worth $499! All you need to do is visit the ICMI stand (D28) on the day and collect your free code.For more information please visit to you byCALL CENTRE FOCUSSwing by stand D28 and introduce yourself to Claudia Hathway, Editorial Director for Call Centre Focus where she will be available to talk to you about all the latest industry trends.Hosted byPlease visit for more information and to plan your day