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communicationsULTRAThe Leader in Network Contact Centre Technology... for now and for the futureUltra offer many unique benefi ts to their clients,including - No risk, no CapEx start-up Flexible risk/reward pricing models Unique 24/7/365 UK support Easy integration in days Full PCI compliance for secure card payments Inbound, Outbound, Call Blending, Call Recording Scalable up & down to suit business Real-time monitoring & MI reporting included In-built Disaster-Recovery & business continuance Virtual contact centre for multiple-sites & remote/home working To fi nd out where we can take your businessvisit or call us on 0207 965 0207 Give your campaigns the attention they deserve.

6CALL CENTRE & CUSTOMER MANAGEMENT EXPO PREVIEWMotiv8 is a platform that helps you, the employer to optimise the performance of your employees.It does this by using a combination of positive motivational tools, including cutting edge gamifi cation, together with real time performance visibility for both staff and management. It is generally accepted that the vast majority of employees come to work with a desire to do a good job, but being human, many will succumb to distractions that impact negatively on their performance. We all know this occurs and the trick is how does one combat it?At Motiv8 we believe in the power of the mighty carrot and that it far outweighs the stick for long-term, sustainable performance optimisation; not only that, it will cost an organisation less to do so. Our experience has also taught us that happy, well-motivated employees are more effective. The Motiv8 platform is cloud based and fully supported, it requires no IT infrastructure and can be tailored to meet specifi c objectives. It's low cost and Its adaptability and ease of use means that the Motiv8 platform can be successfullydeployed in almost any environment from multi-centre outbound sales to inbound,retention and customer care teams. The latest release of the platform ,V2 Pro, now includes real-time agent survey andproduct training modules and is available for immediate evaluation.Motiv8 V2 ProINTERACTIVE REAL TIME RECOGNITION REWARD & MOTIVATIONAL SOLUTION for contact centre agents everywhereAdvertorial FeatureGlobal ReleaseOctober 2011UK Offi ce :- 6-9 The Square Stockley Park, Uxbridge, UB11 1FWWWW.MOTIV8SOLUTIONS.COMFollow us on Twitter @motiv8solutionsspeed of implementation means that material benefi ts can be realised within hours of going live.08004115000DEMONSTRATION HOTLINE