47www.field-studies-council.orgCentre Booking Informationand Conditions1. Booking Please make provisional bookings by telephoning, faxing or emailingthe Centre of your choice (see back cover for contact numbers andemail addresses). Bookings can also be made via the FSC websitewww.field-studies-council.org. If the course is full and we are unableto offer you a suitable alternative, we will enter your name on awaiting list and inform you if a place becomes available. Until thedeposit is paid the booking is treated as provisional. Provisionalbookings will be held for 7 days. If you are making a booking on behalf of another person pleaseensure that they are aware of booking, cancellation and depositconditions.Please complete the booking form enclosed with this brochure andreturn with the deposit to the Centre in order to confirm yourbooking.2. Deposits . Full payment will be required to confirm bookings on all day courses and residential courses under £100.. A deposit of £50 per person is required to confirm bookings on residential courses £100 and above. . Full payment is due on bookings made less than 8 weeks before commencement of the course. . The deposit paid in respect of each course is accepted as a first instalment of the charge and is not refundable. . If a booking cannot be accepted, notification and refund of any deposit will be sent as soon as possible. Cheques should be made payable to 'Field Studies Council'.Soon after receiving your booking form and deposit, we will sendyou a receipt and further details - please check these carefully. 3. Balance of Fees An invoice for the balance of fees and final joining instructions will besent to you at least 5 weeks before commencement of the course. Thebalance of payment is due at the latest 28 days before the start of yourcourse. If payment is not received at this time, FSC reserves the rightto cancel your reservation, in which case normal cancellation termswill apply. If you anticipate a delay in making your final payment,please inform the Centre.4. Group Bookings Groups of 10 or more adults may qualify for group discounts. 5. Guests from Overseas The balance due date for guests paying from overseas is 28 daysbefore the start of your course. Guests from overseas should pay onlyin STERLING by one of the following methods: a.By credit card - we accept most Visa, Mastercard and Switch cards.b.By STERLING draft from your bank which should be sent direct to us. Do not send drafts direct to our bank as they may arrive without a name, making them impossible to identify. c. Direct to our Giro account: number 556 2252. d. By Eurocheque. PLEASE NOTE: 1. In each case please include information about the Centre and course dates booked. 2. For method 'd' a surcharge of up to £15 may be made at the Centre to cover bank transfer charges. 3. Please do not pay in a foreign currency by personal cheque as this can result in delay and additional expense.Your contract will be with Field Studies Council (hereinafter referred to as FSC).6. Rooms for Shared OccupancyThe standard fee quoted is based on sole occupancy accommodationbut it is possible to share a room. A discount will be offered if youwish to stay in shared accommodation. Preston Montford VisitorsPlease note that preference for en-suite rooms will be given to FSCmembers who are prepared to share.7. TransferIf, after your booking has been confirmed, you wish to transfer to adifferent course or you wish to transfer your confirmed booking toanother named person who satisfies all the conditions of booking, wewill make every effort to meet your requirements. Alterations madeby you less than 28 days before course commencement will be treatedas a cancellation of the original course booking and regarded as a newbooking for a different course. Cancellation charges as in paragraph8 may apply. 8. CancellationIf it is necessary for you to cancel your booking, please inform theCentre in writing as soon as possible. Cancellation is effective fromthe date your letter is received at our offices and may be subject tocancellation charges as follows: - The deposit is automatically forfeit if the booking is cancelled by thecustomer for any reason. - If cancellation is made less than 28 days before the start of thecourse, whether deliberately or by default, the balance of fees must bepaid in full, a condition which is accepted when the booking isconfirmed. 9. Other ChangesAnyone enrolling for a course will be invoiced for the full fee. Noreductions can be made in respect of late arrival, early departure orabsence during any part of the course.10. Acceptance of BookingsFSC reserves the right to refuse to accept any booking without statinga reason. Travel and Cancellation Insurance The FSC has negotiated a blanket insurance policy with a leadinginsurer which offers reasonably comprehensive cover in respect ofboth cancellation and personal belongings, and also includespersonal accident, legal liability and medical emergency/emergencytravel expenses cover. This cover is automatically provided to alleligible FSC course participants at no extra cost and details will besent to you when you book your first FSC course. If you are unsure whether you are covered, or would like to arrangeincreased cover, do not hesitate to ask for advice from the Centre.
48Consumer ProtectionAs a member of the Association of Bonded TravelOrganisers Trust Limited (ABTOT), an Associationapproved by BIS, the FSC has provided a Bond to meet therequirements of the Package Travel, Package Holidays andPackage Tours Regulations 1992 (member number 5049).In the event of the FSC's insolvency, this Bond provides security for:. non-flight inclusive packages commencing in and returning to the UK; and . packages excluding flights to and from your destinationwhich are offered by the FSC. Please note that bookings made fromoverseas must be made directly with the FSC and not via an agent.In the above circumstances the following will apply:. a refund of your prepayments if you have not yet travelled; or. repatriation where your non-flight inclusive package commences in and returns to the UK if you have already travelled. Amendments The course programme is subject to amendment. FSC reserves theright to alter course programmes or engage alternative tutors if andas circumstances dictate. FSC cancels a course only after carefulconsideration, but reserves the right to do so if numbers booked havefailed to meet a minimum requirement or for other exceptionalreasons. In this event, applicants will be informed as soon as possible.They will be refunded any monies paid in respect of that course. FSCwill not be liable for any additional cost or expense. All fees were correct at the time of printing. They may be variedshould circumstances outside the control of FSC make this necessary.Any increase in charges will not take place within the 28 days prior tothe start of the course. Late Availability Call any FSC Centre direct for information on late availability. We willbe happy to check what vacancies are available and process yourbooking as quickly as possible. Travel Centres will normally make arrangements for a Centre minibus or ataxi service to meet particular trains at the beginning of courses ifrequested. Times and charge (if any) will be specified in the joininginstructions. For those travelling by car, full locational details will beforwarded well in advance. We encourage car sharing and will putyou in touch with like-minded people wherever possible. Departure Rooms must be vacated by 09.30 on the day of departure, unlessspecial arrangements are made with the Centre. Special Diets All FSC Centres provide vegetarian options, and special dietaryrequirements on request. Please indicate on your booking form if youhave vegetarian or special dietary requirements. Centres, wherepossible, will make all the necessary arrangements. Guests with Disabilities FSC welcomes disabled guests provided they can manageindependently or are accompanied by a friend or relative on the samecourse, able to assist them. Please check with each Centre on thesuitability of a course before booking and indicate your disability onthe booking form. FSC Centres at Blencathra, Derrygonnelly, JuniperHall, Malham Tarn, Margam and Preston Montford have purpose-built accommodation and facilities suitable for people withwheelchairs. Physical Fitness Some courses are strenuous and a satisfactory state of health isessential. Please note anyone who has not disclosed a health problemwhich makes it impossible or inadvisable for them to take a full partin the programme, may be asked by the Head of Centre to leave. AnyComplaints In the unlikely event of cause for complaint you must notify the Headof Centre during the course so that he or she may investigate and/orremedy the matter without delay. If the problem remains unresolvedand you wish to write to us at Head Office after the course then thismust be done within 14 days of completion of the course. We willinvestigate the grievance and reply at the earliest opportunity. Liability No responsibility can be accepted for any loss of or damage to guests'property or motor vehicles, or for injury or loss sustained whilsttravelling in such motor vehicles except where caused through theproven neglect of FSC. The safekeeping of guests' property, includingmoney and valuables, must remain the responsibility of guests unlessitems are specifically handed to FSC Centre management for safecustody and a receipt obtained. Parents or Guardians undertake toaccept full responsibility for and supervision of their children at alltimes. FSC will not accept responsibility for any aspect of a course,including services and facilties offered by an external supplier, or forany loss, damage or expense of the guest which is due to adverseweather conditions, industrial dispute or any other cause beyond thecontrol of FSC. Code of Conduct Guests booking with FSC should be prepared to abide by our code ofconduct with regard to safeguarding the natural environment andmust also agree to follow the safety instructions of our tutors at alltimes. It is important to recognise that, although tutors are chosen fortheir experience in leading field study courses and are able to offeradvice on safety procedures and conduct in the field, participantseach have a legal responsibility to take all reasonable precautions tomaintain their own safety and not to endanger other members of thegroup. Our Service to You FSC endeavours at all times to offer and provide a quality service andwe will accept responsibility should our services prove deficient ornot of a reasonable standard. We have tried to ensure that thisbrochure has all the information you need to book the right course.Should you have any queries, or special requirements not coveredhere, please contact the Centres directly, where our staff will behappy to help. Any comments on this brochure will be mostwelcome, as will any suggestions for improvement. Please addressyour comments to R Lucas, Chief Executive, Field Studies Council, Head Office, Preston Montford, Montford Bridge, Shrewsbury SY4 1HW.Other InformationCustomer Satisfactionfee refund in such a case will be at the sole discretion of the Head ofthe Centre concerned.Group Size Participant numbers will be suited to the particular course, but tomaximise your enjoyment we would normally expect to run a coursewith between 5 and 17 participants. Clothing Most FSC courses spend time outdoors and involve some walking.For your own enjoyment, it is essential that your footwear andclothing are suitable. You will be advised on what to wear and bring. Smoking FSC Centres are all non-smoking. Smoking is not permitted insideany of our buildings or in our minibuses. Pets We regret we do not have facilities for pets and therefore cannotnormally accept them at our Centres or on courses. However, we areable to make special arrangements to accommodate guide dogs.