48Consumer ProtectionAs a member of the Association of Bonded TravelOrganisers Trust Limited (ABTOT), an Associationapproved by BIS, the FSC has provided a Bond to meet therequirements of the Package Travel, Package Holidays andPackage Tours Regulations 1992 (member number 5049).In the event of the FSC's insolvency, this Bond provides security for:. non-flight inclusive packages commencing in and returning to the UK; and . packages excluding flights to and from your destinationwhich are offered by the FSC. Please note that bookings made fromoverseas must be made directly with the FSC and not via an agent.In the above circumstances the following will apply:. a refund of your prepayments if you have not yet travelled; or. repatriation where your non-flight inclusive package commences in and returns to the UK if you have already travelled. Amendments The course programme is subject to amendment. FSC reserves theright to alter course programmes or engage alternative tutors if andas circumstances dictate. FSC cancels a course only after carefulconsideration, but reserves the right to do so if numbers booked havefailed to meet a minimum requirement or for other exceptionalreasons. In this event, applicants will be informed as soon as possible.They will be refunded any monies paid in respect of that course. FSCwill not be liable for any additional cost or expense. All fees were correct at the time of printing. They may be variedshould circumstances outside the control of FSC make this necessary.Any increase in charges will not take place within the 28 days prior tothe start of the course. Late Availability Call any FSC Centre direct for information on late availability. We willbe happy to check what vacancies are available and process yourbooking as quickly as possible. Travel Centres will normally make arrangements for a Centre minibus or ataxi service to meet particular trains at the beginning of courses ifrequested. Times and charge (if any) will be specified in the joininginstructions. For those travelling by car, full locational details will beforwarded well in advance. We encourage car sharing and will putyou in touch with like-minded people wherever possible. Departure Rooms must be vacated by 09.30 on the day of departure, unlessspecial arrangements are made with the Centre. Special Diets All FSC Centres provide vegetarian options, and special dietaryrequirements on request. Please indicate on your booking form if youhave vegetarian or special dietary requirements. Centres, wherepossible, will make all the necessary arrangements. Guests with Disabilities FSC welcomes disabled guests provided they can manageindependently or are accompanied by a friend or relative on the samecourse, able to assist them. Please check with each Centre on thesuitability of a course before booking and indicate your disability onthe booking form. FSC Centres at Blencathra, Derrygonnelly, JuniperHall, Malham Tarn, Margam and Preston Montford have purpose-built accommodation and facilities suitable for people withwheelchairs. Physical Fitness Some courses are strenuous and a satisfactory state of health isessential. Please note anyone who has not disclosed a health problemwhich makes it impossible or inadvisable for them to take a full partin the programme, may be asked by the Head of Centre to leave. AnyComplaints In the unlikely event of cause for complaint you must notify the Headof Centre during the course so that he or she may investigate and/orremedy the matter without delay. If the problem remains unresolvedand you wish to write to us at Head Office after the course then thismust be done within 14 days of completion of the course. We willinvestigate the grievance and reply at the earliest opportunity. Liability No responsibility can be accepted for any loss of or damage to guests'property or motor vehicles, or for injury or loss sustained whilsttravelling in such motor vehicles except where caused through theproven neglect of FSC. The safekeeping of guests' property, includingmoney and valuables, must remain the responsibility of guests unlessitems are specifically handed to FSC Centre management for safecustody and a receipt obtained. Parents or Guardians undertake toaccept full responsibility for and supervision of their children at alltimes. FSC will not accept responsibility for any aspect of a course,including services and facilties offered by an external supplier, or forany loss, damage or expense of the guest which is due to adverseweather conditions, industrial dispute or any other cause beyond thecontrol of FSC. Code of Conduct Guests booking with FSC should be prepared to abide by our code ofconduct with regard to safeguarding the natural environment andmust also agree to follow the safety instructions of our tutors at alltimes. It is important to recognise that, although tutors are chosen fortheir experience in leading field study courses and are able to offeradvice on safety procedures and conduct in the field, participantseach have a legal responsibility to take all reasonable precautions tomaintain their own safety and not to endanger other members of thegroup. Our Service to You FSC endeavours at all times to offer and provide a quality service andwe will accept responsibility should our services prove deficient ornot of a reasonable standard. We have tried to ensure that thisbrochure has all the information you need to book the right course.Should you have any queries, or special requirements not coveredhere, please contact the Centres directly, where our staff will behappy to help. Any comments on this brochure will be mostwelcome, as will any suggestions for improvement. Please addressyour comments to R Lucas, Chief Executive, Field Studies Council, Head Office, Preston Montford, Montford Bridge, Shrewsbury SY4 1HW.Other InformationCustomer Satisfactionfee refund in such a case will be at the sole discretion of the Head ofthe Centre concerned.Group Size Participant numbers will be suited to the particular course, but tomaximise your enjoyment we would normally expect to run a coursewith between 5 and 17 participants. Clothing Most FSC courses spend time outdoors and involve some walking.For your own enjoyment, it is essential that your footwear andclothing are suitable. You will be advised on what to wear and bring. Smoking FSC Centres are all non-smoking. Smoking is not permitted insideany of our buildings or in our minibuses. Pets We regret we do not have facilities for pets and therefore cannotnormally accept them at our Centres or on courses. However, we areable to make special arrangements to accommodate guide dogs.
Booking deposit(s) @ ££ORFull course fee(s)@ ££Total enclosed£Cheques should be made payable toField Studies Council.Please charge my Mastercard? Visa?Delta? Switch(issue no.) ?Card no.Start dateExpiry datePAYMENTlFull payment will be required to confirm bookings on all day courses and residential courses under £100.lA deposit of £50 per person is required to confirm bookings on residential courses £100 and above. lFull payment is due on bookings made less than 8 weeks before commencement of the course. lThe deposit paid in respect of each course is accepted asa first instalment of the charge and is not refundable. lIf a booking cannot be accepted, notification and refundof any deposit will be sent as soon as possible. www.field-studies-council.orgFSC Courses Booking FormFor Centre Use OnlyPlease send this form to the relevant Field Centre.Use a separate form for each Centre to which you wish to apply.You should make a provisional booking by contacting the Centre concerned.Further forms can be obtained from FSC Head Office and FSC Centres or a photocopy can be used.Course(s) for which you are applying:Name of Field CentreCourse TitleDates1234Please tick the appropriate boxes:?ACCOMMODATIONI require a sole occupancy room?I would prefer a single room, but will share if necessary?I would prefer to share a room?I wish to be non-resident?Until this deposit is paid the booking is treated as provisional and there is no certainty that a place can be held. The deposit is automatically forfeit ifthe booking is cancelled for any reason. If cancellation is made less than 28 days before the commencement of the course, the balance of the fee ispayable in full, a condition which is accepted when the booking is confirmed. Signed:Date:FUTURE MAILINGS To help us send you relevant information please indicate which course brochure you would like to receive in the future.? FSC Natural History Courses ? FSC Arts Courses ? FSC Family Holiday CoursesNo. PeoplePer Person Total49No.TitleFirst nameSurnamem/f FSC Membership No. (if applicable) PostcodeAddress for correspondenceTel (home)Tel (daytime)emailPlease send FSC Membership details ?If you require special meals for medical or ethical reasons pleaseindicate the type of dietIf you have a medical condition, physical or sensory impairment,or learning difficulty which is relevant to the course pleaseattach a note giving details, which will be treated in confidence.OTHER REQUIREMENTS