ESSENTIAL INFORMATION (UK) 44www.rockleywatersports.com 01202 677 272Special Requirements All special requests should be clearly noted at the time of booking. We will make every effort to comply with all special requests although they may be subject to availability. Please make sure that you have informed us, either on your booking form or in writing, of any special dietary requirements (if you are having meals with us) and any medical notes which we should be aware of. We need to know about any medication that you are taking or any disabilities that you may have. Junior Students (<18yrs)For students under 18 years of age we are authorised to act for the child according to our best judgement in any emergency situation requiring medical attention and to act in the place of the parents in an accident or other situation demanding an immediate decision.Arrival and Departure - Residential students If you arrive the evening before your course, please check in at Rockley Lodge (situated on the left at the entrance to Rockley Park) between 1700 and 1800. When you arrive, a 'Childcare Assistant' or 'Residential Senior Instructor' will show you to your accommodation. Dinner is at 1830. After dinner all students will be given a talk regarding general safety procedures. Breakfast is served at 0800. You are expected to clear your room on the morning of departure. The final day of your course will finish at 1630 for most courses apart from the 5-day sailing courses, which will finish at 1600 on the Friday. Arrival and Departure - Day Students You are requested to book in at the sailing centre reception at Rockley Point on the first day of your course. Booking in is between 0915 and 0925. Parents/Guardians who are responsible for picking up students should do so by 1645. Please inform the office on 01202 677272 if you are going to be late for pick ups or drop offs. Accommodation Our accommodation sleeps between 4 to 6 people per room. We ensure that all room occupants are of the same sex and try our best to match you with people of a similar age. It is up to our residential customers to ensure that their rooms are kept clean and tidy throughout their stay and that they respect those sharing the room with them. Sleeping Bag and Pillow For those who are staying in our residential accommodation we do not provide linen therefore you must bring a sleeping bag and pillow with you. Food and Drink Inclusive in the residential option are three meals per day. Snacks and drinks are available at the Rockley shop during designated opening times. For those of you who are not staying with us and have not ordered lunches, Rockley Park has its own convenience store and there is also a small shop based on the beach for snacks and drinks. These facilities may not be available very late or early on in the season and opening times may be restricted. Centre Rules For the safety and comfort of all our students and staff we have a number of rules for the sailing centre and residential accommodation. These include: NO SMOKING anywhere around the centre or accommodation. NO EATING OR DRINKING in the bedrooms. NO TAMPERING with the FIRE/SMOKE alarms. NO ALCOHOL is permitted in our centre or accommodation. Rooms to be kept tidy - please use the shelves and under bed storage boxes for your belongings. Things left lying around may be thrown away. Your room will be vacuumed, your bins will be emptied and your bathrooms will be cleaned, if left in a tidy condition. We reserve the right to charge for any extra cleaning or repairs that we deem is required. We can not be held responsible for loss or damage to personal property - please look after your belongings, keep doors & windows closed &/or locked. Any damage, however caused, will be charged to all occupants in the room concerned - unless the person responsible owns up to it. Car Parking The car parking area is owned and administered by Rockley Park and not ourselves. Charges are made for car parking (half price if you say you are with us) and do not apply if you are simply picking up or dropping off. Entertainment We organise various activities for those on our Junior/Youth Residential courses. In high season we host a barbecue and evening activities, ranging from beach games, to excursions to Tower Park - a local leisure complex with "Splashdown" and "Megabowl". Although these activities are for residential children, those who are not staying with us can also join in the fun for a small extra charge - please ask for details. Youngsters over the age of 16 but under the age of 18 are allowed off site only with the WRITTEN consent of their parent or guardian. Students are ONLY permitted to use Rockley Park facilities if they have obtained a pass from Rockley Park. For further information on how to obtain a pass, please contact Rockley Park reception on 01202 679393. Facilities As we share this part of Poole with Rockley Caravan Park, their customers and local residents, Rockley Watersports asks you, as our customers, to respect the other users of Rockley Lodge, Rockley Park and its facilities. Please note that certain facilities will not be available out of high season (July and August) when the park will be quieter. Laundry facilities are available and tokens can also be obtained from Rockley Park reception for a fee. Brochure Accuracy The Rockley Point Sailing Centre brochure is prepared some months in advance. The images used in our brochures have been taken from a selection of our centres in France and the UK. Every effort is made to ensure the accuracy of the facts contained in the brochure. Circumstances may arise however where certain particulars have to be modified. In these circumstances the Company will make every effort to provide suitable alternatives but will not be held liable for changes made by outside influences. Our staff are often asked for information not contained in the brochure. Whilst every effort is made to ensure that all information given is correct, the Company cannot be held responsible if this should prove inaccurate. Extra Charges A 3-day sailing course can be extended to a 5-day course subject to availability, for a supplement of £100. Any extras such lunches can be pre-booked, or requested and paid for on arrival subject to availability. No refunds will be given for extras booked and paid for but not used. What to Wear Buoyancy aids and waterproofs are provided. You will, however, need PLENTY of old clothes - as sailing can be a damp sport! Bring shorts and tee shirts for warmer days and tracksuit bottoms and sweatshirts for colder days. A pair of old trainers or wetsuit shoes is also recommended. A kit list is provided on our website www.rockleywatersports.comShop Rockley Watersports has its own online shop selling a variety of sailing gear from wetsuit shoes and wetsuits to gloves. Instructor course essentials, whistles and a knife can be purchased at the sailing centre on arrival. We also sell Rockley Watersports Gill tee shirts and rash vests. Visit www.rockleyshop.co.ukLocal Activities Poole hosts evening events on the Quay and on Sandbanks beach throughout high season. The highlight being a firework display on a Thursday evening, if you would like advice on where to eat and drink during your stay in Poole, or what to see and do, please ask us or contact Poole Tourism. In early and late season some restaurants and local facilities may be closed. First Aid Our Centre is fully equipped with first aid boxes located in the residential accommodation and sailing centre offices. All our main safety boats carry a first aid kit and a radio. All our instructors hold a valid First Aid certificate and attend a health and safety induction when joining the Company.
45www.rockleywatersports.com 01202 677 272ESSENTIAL INFORMASTchIOooNl &( FGrRoAuNp CAcEt)i vity Trips 2011Passport and Health You are required to have a full 10-year (<16yrs full 5 year) passport in order to visit France and non-EU passport holders may require visas. Lost, stolen or new passports will take a minimum of 2 weeks to replace. It is your responsibility to have the correct documentation for travel. www.passport.gov.ukInformation regarding health matters can be obtained from the Department of Health Leaflet - "Health Advice for Travellers" (T5) which is available from Post Office Counters, Travel Agents or the Department of Health. You must ensure you have adequate health insurance for travel. We recommend that you have an EHIC - European Health Insurance Card. Apply online at www.eu-healthcard.comCurrencyWe recommend that you carry a small amount of Euros for when you arrive. Most major credit and debit cards are widely accepted in France. Special Requests All special requests should be clearly noted at the time of booking. We will make every effort to comply with all special requests although they may be subject to availability. We need to know about any medication that you are taking or physical disabilities that you may have. Students (<18yrs)For students under 18 years of age we are authorised to act for the child according to our best judgement in any emergency situation requiring medical attention and to act in the place of the parents in an accident or other situation demanding an immediate decision.Arrival and Departure Our Rockley Chalet Tents are available from 1800 on the Sunday of your arrival. Please aim to arrive at the campsite between 1800 and 2100 - a member of our staff will meet you. On arrival you will need to go to the campsite reception and obtain a barrier code. The campsite barriers are locked at 2300 - if you arrive after 2300, you will have to leave your car outside. You are requested to vacate your accommodation by 1000 on your day of departure. Extra Charges A 3-day sailing course can be extended to a 5-day course, subject to availability, for a supplement of £100. We host a number of social events throughout your holiday for a small extra charge. These events can be arranged and paid for on arrival and will be subject to minimum numbers. No refunds will be given for extras booked and paid for but not used. Facilities We try to be as accurate as possible with regards to the availability and opening times of the facilities available on the campsite. However, due to circumstances beyond our control i.e. weather, time of year, local regulations or demand, some facilities may not be available.Campsite Rules We ask that all our customers comply with the rules set out by La Reserve for the enjoyment of all our customers and other users of the campsite and its facilities.Entertainment & Other Sporting ActivitiesLa Reserve organises its own evening entertainment programmes, throughout the high season, such as cabaret performances and a disco, which is generally open until 1am. Daytime programmes including sporting activities can be booked at the campsite reception. Local Activities There are numerous restaurants situated in the smaller and larger nearby towns and villages that will allow you to sample the local french cuisine as well as discovering some beautiful places to visit and explore. For advice and recommendations, please ask any of the Rockley Watersports staff. We also recommend that you visit any of the local or regional festivals or events. Accommodation Our Rockley Chalet Tent accommodation sleeps up to 6 people. The tents are fully equipped for self-catering, including a Welcome Pack to keep you going until your first supermarket trip. Each Rockley Chalet tent has electric lighting and a shaver socket which requires a two-pin converter plug. Bedding and LinenLinen packs can be hired for £15 per person per week, which includes a duvet, a duvet cover, a pillow and pillow case, a bed sheet and a bath towel.ValuablesThe campsite reception has safety deposit boxes for the safe keeping of your passport, money and any other valuables. Barbecues La Reserve has designated barbecue areas around the campsite. What to Wear Buoyancy aids are provided. We advise that you bring plenty of changes of clothing, as sailing can be a very wet sport! If you own any sailing gear we recommend that you bring that with you, otherwise we suggest you bring shorts and tee shirts as well as suitable footwear i.e. old trainers or wetsuit shoes. Sun protection is essential. A packing list can be found our website: www.rockleywatersports.com and in our Final Holiday Pack.First Aid Our centre has first aid boxes. All our main safety boats carry a first aid kit and radio. All our instructors hold a valid First Aid certificate and attend a health and safety induction when joining the Company.